Privacy Policy
Last Updated: 14 June 2025
Kularb ("we", "us", "our") is committed to handling personal information with care, discretion, and full respect for the privacy of the people we work with. This policy explains what personal data we collect, how it is used, how long it is kept, and the rights you hold over your own information.
This policy applies to our website at kularb.cyou, to enquiries received by phone or email, and to information shared in the course of receiving our legal services. It applies to all individuals who interact with Kularb, including website visitors and clients.
Kularb operates under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA). Where clients are based in the European Union, we also apply the principles of the GDPR in our data handling. Questions about this policy may be sent to [email protected].
1. Personal data we collect
Information you provide to us
- Contact details: name, email address, telephone number provided via our contact form or by phone/email directly
- Enquiry details: the content of your message and any details you choose to share about your situation in initial communication
- Service-related information: information shared during consultations, meetings, and the provision of legal services — which may include sensitive personal data relevant to family matters
Information collected automatically
- Website usage data: IP address, browser type, pages visited, and time spent on pages — collected via cookies and analytics tools
- Cookie data: see our Cookie Policy for full details
Legal basis for processing (PDPA / GDPR)
- Consent: for optional cookies and marketing communications
- Contractual necessity: for information used to deliver the services you have requested
- Legitimate interests: for internal record-keeping, improving our services, and responding to enquiries
- Legal obligation: where we are required to retain records under Thai law or professional regulatory requirements
Data retention
- Enquiry records (no service taken): retained for 12 months from last contact, then deleted
- Client matter records: retained for 7 years from the conclusion of the matter, in compliance with Thai professional conduct requirements
- Website analytics data: retained for up to 26 months in anonymised form
2. How we use your information
- To respond to your enquiry and communicate with you about your situation
- To deliver the legal services you have engaged us for
- To prepare documents, correspondence, and records required for your matter
- To comply with our professional and legal obligations under Thai law
- To improve our website and understand how visitors use it (analytics only, no individual profiling)
Data sharing
We do not sell or share personal data with third parties for marketing purposes. Data may be shared with:
- Courts and official bodies: where required by formal proceedings you have engaged us to assist with, and with your knowledge
- Translators or specialist advisers: where this is necessary for your matter and you have been informed
- Analytics providers: anonymised website usage data only (e.g. Google Analytics)
3. How we protect your information
- Physical client files are stored in locked, access-controlled storage at our Bangkok office
- Digital files are stored using encrypted tools with access limited to the advisers assigned to your matter
- Email communication involving sensitive information is handled via secure mail systems
- We do not discuss client matters outside the practice except as described above
- In the event of a data breach affecting your personal data, we will notify you and, where required, the relevant supervisory authority within the timeframe specified by law
4. Cookies
Our website uses cookies to support basic functionality and to understand how the site is used. Essential cookies are always active; analytics and other cookies require your consent. You can manage your cookie preferences at any time via our Cookie Policy page.
5. Your rights
Under the Thai PDPA and, where applicable, the GDPR, you have the following rights regarding your personal data:
- Right to access: you may request a copy of the personal data we hold about you
- Right to rectification: you may ask us to correct inaccurate information
- Right to erasure: you may request deletion of your data where we no longer have a lawful basis to hold it
- Right to restrict processing: you may ask us to pause the use of your data in certain circumstances
- Right to data portability: you may receive your data in a commonly used format
- Right to object: you may object to processing based on legitimate interests
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
If you believe your data rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) or, for EU residents, your local data protection authority.
6. Third-party links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their own privacy policies before submitting any personal information.
7. Children's privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data directly from individuals under 18. Where information about children is shared as part of a family legal matter (e.g. parenting arrangements), it is handled with particular care and used solely for the purpose of the matter at hand.
8. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the Last Updated date shown at the top. If changes are significant, we will communicate them to current clients directly.
Contact us about privacy
For questions, requests, or concerns about how we handle your personal information:
- [email protected]
- Kularb · 84 Sathon Road, Sathon, Bangkok 10120, Thailand
- +66 2 416 7382